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Terms and Conditions

12 October 2020 by admin

You agree to comply the following Terms & Conditions and ensure that they are observed by all members of your party according to the Italian legislation (ex art. 1587 of the Civil Italian Code).

You agree that it is absolutely forbidden to sublease the property or part of it to other people.

You agree to keep and leave the property and the furniture, kitchen equipment and any items in the flat in good condition and undamaged as you found them. Therefore, you agree neither to cause any damage to the walls, floor, doors, windows or furniture of the property especially coming in and out with the luggage nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or any other occupier of adjoining or neighbourhood properties. No liability is accepted by you in respect of damage to or loss of such property except where the damage or loss is caused by your negligence.

You agree that we can’t be considered responsible for any unculpable inefficiency in the utilities of the apartment.

HIGH TIDES – Any items left in the entrance on the ground floor are under your responsibility as they might get wet in case of high tides.

MAINTENANCE OR SECURITY – You agree to allow any of our representatives to access the property at any reasonable time, with previous warning, during your stay for the purpose of essential and/or urgent maintenance or security reasons. You agree to notify us immediately of any problem occurred to the property.

SAFETY RULES – You agree for security reasons, always to close the shutters, the windows, the doors to the terraces if present, the apartment doors and the street door before leaving the house. You agree that we are not responsible for any items missing from your belongings during your stay in one of our apartments.

You are aware that each guest that will stay overnight in the apartment has to show a valid identity document to the check-in agent in observance of the Italian legislation (art. 109 Regio Decreto 18.06.1931 Tulps)

CITY TAX – From the 24th of August 2011, the City Council has declared that any visitor has to pay a City Tax. We have to collect it on the behalf of the City Council. This tax will be applied to each visitor based on the category of the accommodation,  the age and period of the stay. The total amount due has to be paid in cash upon arrival.

NEIGHBOURHOOD – Between 1pm and 3pm and from 11pm until 8am you agree that any loud noise in the house is not permitted.

GUESTS, PETS, SMOKING – You agree not to allow more people to stay in the Property than expressly authorized, nor to change the make-up of the party during your stay. By law, we must declare every guest that resides at our property to the Police.

Pets are not allowed.

Smoking indoors is not permitted.

You agree that if you breach any of the above rules we can ask you to leave the property immediately without any refund of the rent.

HOUSE KEYS – You agree that should you lose the apartment’s keys, €400,00 will be charged to change the safety lock.

WASTE AND RECYCLING – You agree to respect the refuse collection according to Venice City Council Regulation for recycling. You agree not to leave any rubbish in the stairs or in the common area of the building nor in the apartment except on Sunday and holiday.

CHECK OUT – You agree to check out by 10.00am in order to allow our staff to prepare the house for the next Guests. Our staff is happy to try to accommodate check out time before 10.00 am to suit your travel arrangements if possible.

At check-out, you agree to leave the apartment in order, assembling all used linen on the beds and all items at its place; you agree to leave the Kitchen (also the fridge) clean and in order. Please note that check-out will take around 20 minutes.

Upon departure you agree to switch off the air conditioning/heating, leave the keys on the table (especially not on the inside patch door ).